IT Services Qualification Center
Organizations are increasingly delegating IT-intensive business activities to service providers, taking advantage of new capabilities in the global telecommunications infrastructure. Service providers range from in-house units to shared service centers to captive offshore units to external service providers. Business processes being delegated range from in-sourced shared services to outsourced routine and non-critical tasks, as well as outsourced strategic processes that directly impact revenues. Managing and meeting client expectations and providing effective governance of these relationships are major challenges in these business relationships. The IT Services Qualification Center (ITSqc) was created in 2000 to develop and support adoption of "best practices" capability models and qualification methods to improve sourcing relationships in the Internet-enabled economy.